IT Service Desk

You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number. Voicemail Ac...

No need to climb over chairs and sprint to your colleague’s desk to answer a call you know is important. This star code allows you to answer a call ringing ...

Call queues are used to place incoming calls in a queue and distribute them to participating agents. This star code allows you to log to in as an agent from...

Jive Contact Center promotes a proactive approach to minimizing queue hold times and improving the caller experience by allowing you to evaluate how calls a...

A virtual fax machine allows you to send and receive faxes through email, removing the need to have a physical fax machine and allowing you to fax on the go...

1. While on an active call, press the More > Confrnc softkeys. 2. Dial the internal extension or external number to add to the conference. ...

1. Press . 2. Select Settings > Basic > Ring Type. 3. If there are multiple lines assigned to the device, select the line you wish to m...

By default, your voicemail will greet your callers with an automated message (e.g. “The person at extension # is unavailable.”). By recording voicemail gree...

Open Outlook email. Click on People, on the bottom left corner. On the Home tab, click "New Contact" under the New group. ...

To create an email with the Access Code automatically filled, you must create a Quick Step in Outlook, here's how. Open Outlook. Click on Cr...