You do not need to dial any numerical prefix before dialing an extension or external number. Simply dial the extension or 10 digit number.

Voicemail Access:

1. Dial *99. 

 2. Dial your password (default 0000).

Note: While many phones have a messages button on them, some of them don’t or have difficult menu paths to access voicemail. These star codes allow you to quickly access voicemail from your phone either way. Not only that, they allow you to check the ring group or shared voicemail boxes as well.

Note: A single voicemail box holds up to 99 messages. Once it is full, callers will be unable to leave new voicemail messages.

3. For SHARED VOICEMAIL dial *98 and enter the group extension.

Check out JIVE Voicemail Setup Video 

You can also find detailed information at: https://support.goto.com/jive/help/how-do-i-record-a-voicemail-greeting-jive-record-voicemail-greeting 

Do Not Disturb (DND)

Enabling DND stops your phone from ringing and sends all incoming calls directly to voicemail. Calls are logged in your Missed Calls. 

 1. Press the More > DND softkeys to enable/disable.

Call Forwarding:

1. Press the Forward softkey.

2. Select the desired forwarding type. 


  • Always: Forwards all incoming calls. 
  • No Answer: Forwards all unanswered incoming calls. 
  • Busy: Forwards calls that arrive when you’re already in a call. 


3. Enter the internal extension or external number to which calls will be forwarded.

4. If you selected No Answer, enter how many rings to wait before forwarding. 

5. Press the Enable softkey (to disable call forwarding, press the Disable softkey). 

Tip: While your phone rings, press the Forward softkey to forward the incoming call to another person.

Warm Transfer:

Places a current call on hold and allows you to speak with the other party before transferring the call to them. 

 1. While on an active call, press the Transfer softkey. 

 2. Dial the internal extension or external number. 

 3. Speak with the destination party. 

 Tip: To cancel a warm transfer, look for the Cancel or EndCall softkey. This will take you back to the original call, or allow you to resume. 

 4. Press Transfer.

Blind Transfer:

A blind transfer routes a call to another party without speaking to them first. 

 1. While on an active call, press the Transfer softkey. 

 2. Select Blind. 

 3. Dial the internal extension or external number. 

 Tip: To transfer a call directly to voicemail, dial 0 + extension.

Transfer to Voicemail:

1. Initiate a blind transfer from your phone.

2. Transfer the call to 0 + extension

Place a call on Hold:

1. Press the Hold softkey. 

 2. Press the Line key to retrieve the call. 

 Tip: If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example, “2/3” shows that this is the second call out of three calls.