A virtual fax machine allows you to send and receive faxes through email, removing the need to have a physical fax machine and allowing you to fax on the go.


Notes:

  • Virtual fax machines are only available within the US and Canada. 
  • Virtual faxes can only be sent to external fax numbers; any virtual faxes sent between two internal extensions will fail. 

Send Virtual Faxes 

1. From your email account, compose a new message.

2. Enter [email protected] in the “TO:” field.

  • Replace faxNumber with the external 10 digit fax phone number, without the 1 or any dashes (i.e. 5595551234). You cannot send virtual fax to a number that requires an extension (i.e. 5595551234 ext 1121).

3. Enter the virtual fax machine’s access code (provided by a system admin) in the “SUBJECT:” field.
Note: If you add a subject, enter a space after the access code and then include the subject (i.e. 294034210 March Invoice).

4. Remove ALL text from the body of the email, including email signatures.

5. Attach file(s) to the email.

Supported File Types

  • Microsoft Office: .doc, .docx, .ppt, .pptx, .xls, .xlsx
  • Document: .pdf, .rtf, .txt
  • Image: .jpg, .tiff, .png, .bmp, .gif

Video and audio files are not supported.

6. Click 'Send'

Note: If the fax was delivered successfully, you may or may not receive an email confirmation as this functionally must be enabled by your system admin. However, emails are always sent in the case of transmission failures. Either way, all email notifications come from [email protected].