Introduction

Instructions for canceling an order entered in error from either the Orders Module or Order Management.


Topics

  • Orders Module vs Order Management
  • Canceling the Order
  • Completed orders? Create a helpdesk ticket


Orders Module vs Order Management


The first step is to determine where the order was placed from the Orders Module or the Standing Orders/Office Procedures template.


- Orders placed from the Orders Module require the Orders Module to cancel the order.

- In contrast, orders placed from the Standing Orders or Office Procedures template require the Order Management template to cancel the order.


Canceling the Order


Orders Module-

1. If the order was placed from the Orders Module, proceed to open the Orders Module. Then,

select the order that needs to be canceled.




2. Click Cancel. You will be prompted to enter a reason for canceling the order. Add your reason

then click on “Cancel Order & Send”. LabCorp/Pathology will receive your cancelation notice

and act accordingly.



Note: Completed orders require a helpdesk ticket to delete submitted procedure code(s). See

more info below.


3. Cancelled Order.



Order Management-

1. If the order was placed from Standing Orders or Office Procedures, proceed to the Order

Management template. Select the order and then click on Edit.



2. Click on the Canceled checkbox. Add your Reason/comment for canceling. Finally, click Save and Close.


         


3. Cancelled order.


               


Completed Orders? Create a ticket


If an order has been completed, you will have to create a helpdesk ticket in addition to canceling

an order to delete the submitted procedure codes. Please provide the following information on

the ticket in order to process your request:

  • MRN
  • Date Of Service (DOS)
  • Provider
  • Location
  • Order
  • Reason


Example: