To create a ticket for Help Desk, you can use three methods:
1. Help Desk Portal at helpdesk.altura.org
2. Altura Web Portal link for IT Service Desk
3. Submit a ticket via email to [email protected]
Although all three methods will work, IT recommends utilizing the help desk portal as an more convenient way to create, update and view the status of a ticket. The help desk also contains a variety of useful information that can assist with assist with solving a computer-related issue.
When submitting a ticket please fill out all the required fields and provide as many details as possible.
You can then keep track of the status of your ticket through the Help Desk Portal but you will also receive updates through your email from our Support team.