IT Service Desk

When walking away from your workstation for even a short period of time it is recommended you lock your workstation due to the nature of information dealt w...

       Corporate Information Security Altura Centers for Health / Revise date: 6/14/2016 Introduction This paper was written to raise secu...

Is your password…P@ssw0rd? Verizon's recent Data Breach Report showed that 81% of hacking-related breaches used either stolen and/or weak passwords. Emp...

Logging into the New “Altura RDS” server farm                                   Some Icons  within the taskbar may look different, here is a quick...

How to change your Windows password: On your keyboard press Ctrl+Alt+Del or on a remote session Ctrl+Alt+End at the same time. Desktop: Lapto...

To create a ticket for Help Desk, you can use three methods: 1. Help Desk Portal at helpdesk.altura.org 2. Altura Web Portal link for IT Service Des...

While in Outlook, in any folder, click on new email.  Clicking the New Email button will open a new window for you to begin constructing a new email....

Clicking on email attachments or links are the most common ways to infect a system. If an e-mail comes into your inbox that is suspicious in any way...

Save a contact from an email message    1. Right click on an email or name (has to be on the To: Cc: or Bcc: line) you want to add as a contact. ...

To add your work email to your iPhone, open Settings Scroll down to mail: Tap on Accounts...